Steps to Take When Experiencing a Technical Issue:
Document the Issue
Take screenshots or record a screen video showing the problem.
Note any error messages or unusual platform behaviour.
Include details about the trade(s) affected, such as order IDs, execution times, and pricing discrepancies.
Check Your Internet & Platform Status
Ensure you have a stable internet connection.
Restart your platform and check if the issue persists.
Report the Issue to Atlas Funded Support
Email: [email protected]
Discord: discord.gg/atlasfunded
Live Chat: Available on our website
When reporting the issue, provide as much detail as possible to help our team investigate and resolve it quickly.
What Happens If a Technical Issue Causes a Breach?
If a confirmed platform-related issue (e.g., execution failure, pricing error) results in a breach of trading rules, Atlas Funded will review the case and may reinstate your evaluation or funded account if necessary.
How to Minimise Technical Issues in the Future?
Ensure you are using a reliable internet connection.
Keep your trading platform updated.
Regularly monitor your execution times and report any discrepancies immediately.
Prompt reporting of technical issues is key to resolving them quickly and minimising disruption to your trading activities. If you ever experience a problem, reach out to our support team as soon as possible.